Delighted Champs is an ISO 21001:2018 Certified

Refund Policy

Refund Policy

Terms :

  1. If you decide to cancel the agreement before the start of the class, you will receive a full refund*.

  2. If the teacher cancelled the classes in advance, you will receive a full refund.

  3. If the teacher doesn’t teach the number of sessions as per the commitment, you will receive a refund for the remaining classes upon request.

  4. If you miss a class/classes, you are not entitled to a refund.

  5. If you miss four consecutive classes without informing the teacher for (one on one classes) teacher may cancel the class. No refund will be received. Learners, however, may be transferred to another available batch/slot at the teacher’s discretion.

  6. Refund will be processed and credited in customer’s bank account within 7 working days.

Student’s Responsibility

  1. If the student does not join the class within 10 minutes and without informing the teacher of his/her absence, the class is cancelled, the session is counted, and the student is not compensated.

  2. If a student cannot join the class, he or she should inform the teacher at least 24 hours before the class. The session will be compensated in that month. This will be applicable only for one class.

  3. In case of emergency or unplanned work, students should inform the teacher at least 1 hour before the class. The session can be compensated.

  4. If the teacher cancels class, it will be compensated or rescheduled according to the teacher’s and students’ understanding.

     

Fees

  1. Fees are collected in advance each month.

  2. Fees for ongoing classes should be paid in advance or no later than the first session.

Happiness Guarantee

Our top priority is to ensure customer satisfaction and a positive learning experience with Delighted Champs.

For cancellation/refund or any other issues, contact us at: info@delightedchamps.com We will try to find a way to resolve the issue.

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